The company
Company details
The shop, its website, its advertising and its customer service are run by one company. This page says who it is, what it does and where to reach it.
What WHATECH MOBILE CO., LIMITED does
- built this website and runs it
- runs the advertising, including the Google Ads campaigns, and holds the advertising accounts
- buys the goods it sells and owns the stock
- takes the order, confirms it by phone and sends it out
- collects the payment on delivery
- looks after returns, refunds and the 24-month guarantee
- is the controller of your personal data
There is no intermediary and no separate advertising operator: whoever you deal with, you deal with this company.
Where to write
- Orders, parcels, returns and the guaranteeservice@sparrowyard.com
- Anything about personal dataprivacy@sparrowyard.com
- The contact formOpen the form
If something goes wrong
A complaint comes to the shop first, at the address above; most things are settled in one exchange of emails. If the answer does not settle it, a dispute-resolution body in your own country can take it up. For your personal data you may also complain to the data protection authority of the country where you live; the company's own is the Office of the Privacy Commissioner for Personal Data, Hong Kong (pcpd.org.hk).
How we handle data · Returns and warranty · Terms of purchase